Delivery

Rawk.com Delivery & Shipping Information

• Delivery (shipping) charges to UK mainland addresses are £3.50 per order for UK 1-2 working day delivery and £2.50 for a 2-3 working day service. Orders over £100 are delivered FREE on a 2-3 working day basis to UK mainland addresses. The delivery charge to Northern Ireland, Southern Ireland, Channel Islands, Offshore Isles and the Scottish Highlands is £6.95 per order and is on a 2-3 working day basis. Saturday deliveries to UK mainland addresses are £15.

• Please note Order Deadline is 5pm. All orders placed after 5pm will be processed on the next working day. Orders placed before 5pm Mon-Friday will be processed that day and should be dispatched from our warehouse within 24 hours, subject to stock availability and security checks.

• Orders placed after 5pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  Orders received on weekends and Bank Holidays will be processed on the next working day and then delivered according to the delivery band selected.

• In the unlikely event of a product being out of stock, the order will not be processed and Rawk will contact the customer as soon as possible.

• All items ordered from Rawk will be delivered via our partnership with DPD. You will be notified by email when your order has been dispatched. Your order should be delivered between 9.00am - 5.30pm although items can be delivered from 7.30am up until 9.00pm, the day of delivery will depend on the service selected.

• If you provide a mobile number with your order, DPD will text on the day of delivery with the hour time-window scheduled for your delivery.

• DPD can deliver on a Saturday, however the charge for this service is £15 and items should be delivered before 12pm. If Saturday delivery is required, select the Saturday delivery option when ordering. DPD do not deliver on a Sunday. Saturday delivery is subject to availability.

• As DPD require a signature when delivering items, please consider using your work address to ensure a signature can be obtained, If a work address is not appropriate, DPD allow for items to be left with a neighbour or in a safe place on your property. If you wish for this to happen, please include the relevant information in the "Delivery Instructions" box when completing your order. For example, "OK to leave with neighbour" or "OK to leave in front porch" etc.

If an order is instructed to be left somewhere without a signature, it is done so at your own risk.

• Once your order has been dispatched our website allows you to track your goods online. Simply sign into your Rawk account and all the latest information regarding your parcel will be available to view.

• If an item is unable to be delivered first time, DPD will attempt a second delivery (usually on the next working day unless specifically informed otherwise). If the second delivery is unsuccessful, the item will be returned to the nearest local DPD depot. At this point, if a third delivery attempt is arranged, a charge of £3.50 will be charged to the customer.

• If you have any questions regarding your delivery, please contact us either by email at info@rawk.com or call us on (01202) 679966 stating your full contact information and if possible your unique Rawk order number and we will be happy to help.

International Shipping

• Rawk are now happy to be able to offer delivery of items to select countries within Europe through our partnership with DPD couriers. The delivery bands, costs and timescales are as follows:

Zone 1, 3-5 working days, £15:
France, Belgium, Germany, Luxembourg & The Netherlands

Zone 2, 3-5 working days, £20:
Austria, Denmark

Zone 3, 3-5 working days, £22.50:
Czech Republic, Italy, Slovakia & Spain

Zone 4, 3-5 working days, £25:
Estonia, Finland, Hungary, Poland, Portugal, Sweden & Slovenia

Zone 5, 5-7 working days, £30:
Bulgaria, Greece, Latvia, Lithuania & Romania

• Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

• All international orders over £100 must be paid for via PayPal.

• Unfortunately due to customs regulations that are beyond our control, we are unable to ship items certain countries including the U.S.A, Japan or Switzerland.

• Customs charges: Some countries are subject to an additional customs charge. This charge is to be paid for by the customer.

• If the country you live in has not been listed but you wish to have an item delivered, please email sales@rawk.com - Just tell us the item you are looking for and the country you wish to have it sent to and we will contact you with a delivery cost quote.

YOUR RIGHT TO CANCEL

• If you order over the phone, by post or online you have the legal right to cancel your order. If you wish to cancel your order simply email us at sales@rawk.com or call 01202 679966 with your order details and we will cancel your order with immediate affect. A full refund will be given for all cancelled orders that are yet to be delivered. If you have received your goods and wish to return them, please follow our returns policy.

PLEASE NOTE

• Rawk.com make every effort to ensure that your order is received, as ordered, in pristine condition. We take pride in dispatching all items as accurately, quickly and neatly as possible.

• However, occasionally orders may be damaged during transit or items may be found to be missing from the delivery.
Any damaged or missing goods must be reported to Rawk.com within 24 hours of receiving your order. Please call our Shipping and Returns Department on (01202) 679966 between 9am - 5pm.

• Provided you do notify us within 24 hours of delivery of any damaged or missing goods then we will arrange for the appropriate response to be actioned. This may be the replacement of an item or a refund. In light of this it is important that you adhere to the following steps when receiving an order:

* All damaged or missing products must be reported to us within 24 hours of receiving the item(s).
* Once you have received your order, please carefully check (without ripping or damaging the item packaging) that everything is as it should be. If you do find any products to be damaged then please contact us within 24 hours.

Returns

Yes, at Rawk there really is no time-limit to return your items for a refund or an exchange.

If you wish to return goods to us, you may do so without giving us prior notice.  Please include a covering note including the following information:

• Your name
• Your address, including postcode
• Contact telephone number
• Your order number (found on your order confirmation email)
• Details of the items being returned
• State whether you're need a Refund OR Replacement
• Reason for return
• If you require a replacement, please state which item and size you need
• Any special delivery requirements that need to be added to the label (for example, OK to leave with a neighbour etc)

There is no time limit to return your goods, all we ask is that they are returned unused and in their original packaging. Please ensure that any returned goods are well packaged, as any damaged goods cannot be refunded.

The easiest way to return an item to Rawk is via the post office using one of their recommended parcel services. Please allow 2 to 3 working days for your goods to be returned to us via the Post Office. As soon as we receive the goods we will endeavour to process your request, for either a refund or replacement, as quickly as possible. In some cases this may take a few days and we will let you know as soon as any refund has been processed.  Please note that your original postage costs paid when placing your order will not be refunded if you are returning an item for a refund or exchange for any reason other than faulty.

If you are returning an item because of an error on our part, or because it has a manufacturing fault, we will be more than happy to refund your postage costs. We will refund up to the equivalent of a Post Office standard parcel cost.  If however you are returning unwanted goods or need to exchange for a different size/design, we're afraid that you will be responsible for the cost of returning the parcel. Any goods returned which are in used condition will only have a refund if they have a manufacturing defect.

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item.

SKULLCANDY - Please note that if a Skullcandy item is unsuitable we will only refund if the headphones are returned unopened in their original packaging.  Any faulty headphones will be dealt with in accordance with the usual returns/refund procedure.

This does not affect your statutory rights.

All item need to be returned to:

Rawk Ltd
Unit 3
Vitrage Technical Park
27 Witney Road
Nuffield Industrial Estate
Poole
Dorset
BH17 0GL

Please note that for international returns you will be responsible for the cost of returning any item that is not suitable, plus any additional delivery costs for exchanged items.

YOUR RIGHT TO CANCEL

If you order over the phone, by post or online you have the legal right to cancel your order. If you wish to cancel your order simply email us at sales@rawk.com or call (01202) 679966 with your order details and we will cancel your order with immediate affect. A full refund will be given for all canceled orders that are yet to be delivered. If you have received your goods and wish to return them, please follow our returns policy.

PLEASE NOTE

Rawk.com make every effort to ensure that your order is received, as ordered, in pristine condition. We take pride in dispatching all items as accurately, quickly and neatly as possible.

However, occasionally orders may be damaged during transit or items may be found to be missing from the delivery.

Any damaged or missing goods must be reported to Rawk.com within 24 hours of receiving your order. Please call our Shipping and Returns Department on (01202) 679966 between 9am - 5pm.

Provided you do notify us within 24 hours of delivery of any damaged or missing goods then we will arrange for the appropriate response to be actioned. This may be the replacement of an item or a refund. In light of this it is important that you adhere to the following steps when receiving an order:

* All damaged or missing products must be reported to us within 24 hours of receiving the item(s).

* Once you have received your order, please carefully check (without ripping or damaging the item packaging) that everything is as it should be. If you do find any products to be damaged then please contact us within 24 hours.

Reward Points

Earn Reward Points with Every Purchase on Rawk.com

With every order you place on www.rawk.com you earn reward points that can be used for money off future orders.

For every £1 you spend, we'll give you 1 point.

Earning your Rawk Points couldn't be simpler. All you need to do is fully complete an order online as normal, that's it! Your points will be allocated to your account ready to be redeemed during your next order.

You have a whole year to use your Rawk Points and within that time period you can redeem them whenever you want.

Keep checking Rawk for items that have EXTRA Rawk Points for even bigger future savings!  

Please note:

Each 1 Rawk Reward Point is worth 0.1p.

Reward Points are valid and redeemable for 365 days (one year) after they have been earned.

What Our Customers Say

Thank you so much for a great service, DPD have just delivered it within the time slot so I haven't had to wait in all day and my son will have his longed for scooter!

Thank you again.

Tracey H